REFUND POLICY
Users' funds held within Playcrickets accounts are not eligible for refunds. Nevertheless, these funds can be employed for participation in various competitions, leagues, and events hosted on Playcrickets.
Once a transaction is concluded and confirmed on Playcrickets, it becomes irreversible and non-refundable for the User. In exceptional situations, at the sole and absolute discretion of Playcrickets, a User may be granted permission to cancel a transaction and receive a refund, subject to relevant cancellation fees and charges.
The determination to grant a refund to the User in the aforementioned scenarios will be entirely at the discretion of Playcrickets, and any applicable cancellation fees and charges will be deducted before the refund is issued. The refund will be processed back to the original payment method utilized by the User during the event registration. Users are encouraged to carefully review specific terms and conditions governing each transaction before making a purchase.
All refund processes will be conducted through the initial payment system or financial instrument used for the initial deposit. Please be aware that it may take up to 5 - 7 business days for the internal review team to complete the refund process.